Single Channel for User Messaging

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The platform has introduced a new messaging functionality that streamlines communication between customers and freelancers or employers by consolidating all messages into a single channel. Here is a detailed overview of this feature:

1. Current Messaging System

  • Separate Channels: By default, each job with the same worker creates a separate message channel. For example, if there are three different jobs with the same worker, there will be three distinct message channels, each corresponding to a different job.
  • Inbox Organization: Users see multiple channels in their inbox, each related to a different job, which can lead to fragmented communication.

2. New Messaging Functionality

  • Single Channel Communication: The new feature allows all communication between a customer and a freelancer or employer across multiple jobs and products to be handled within a single message channel.
  • Unified Thread: Regardless of the number of jobs or products involved, all messages between the same parties are consolidated into one thread, simplifying the communication process.

3. Enabling the New Messaging Feature

  • Accessing Settings:
    • Navigate to the settings page.
    • Search for “messaging” to locate the new messaging functionality.
  • Activating the Feature:
    • Click on “Update Messaging.”
    • Enable the feature by ticking the “Enable Syncing” option for a channel between a freelancer and a customer.
  • Recommended Configurations:
    • Talent Pools Messaging: It is ideal to use the talent pools messaging system instead of Twilio.
    • Elasticsearch Integration: Utilizing Elasticsearch will streamline the messaging functionality on the platform.

4. Demonstration of the Feature

  • Before Activation: Messaging related to different jobs with the same user appears in separate threads.
  • After Activation: All messages with the same user, regardless of the job, appear in a single thread.
    • Example:
      • Job 1: Messages appear under “Testing New Messaging One.”
      • Job 2: Subsequent messages related to the same user also appear under “Testing New Messaging One,” even if they pertain to different jobs.
  • Consistent Threading: When messaging the same user from different product pages, all interactions are consolidated into the same message thread.

5. Benefits of the New Messaging System

  • Simplified Communication: Reduces the complexity of managing multiple message channels for the same user across different jobs.
  • Enhanced Organization: All communications are centralized, making it easier to track conversations and maintain context.
  • Improved User Experience: Users can efficiently manage their messages without switching between multiple channels, leading to a more streamlined workflow.

6. Conclusion and Support

  • Summary: The updated messaging feature consolidates all communications between a customer and a freelancer or employer into a single channel, enhancing organization and ease of use.
  • Support: Users are encouraged to reach out with any questions or for further assistance regarding the new messaging functionality.

This new messaging feature significantly improves the communication workflow on the platform by ensuring all interactions with the same user are maintained within a single, unified thread.

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